Willow & Lola Returns & Exchanges Policy

At Willow & Lola, we take pride in the quality of our products. Please read our returns and exchanges policy carefully before placing your order.

Returns

• We do not accept returns unless the item is received in a damaged condition.

• If your item arrives damaged, you must provide photographic evidence of the damage within 48 hours of receiving your order.

• Once verified, we will arrange for the item to be returned.

• Please note: customers are responsible for all return postage and packaging costs.

Exchanges

• We are happy to offer exchanges, but requests must be made within 7 days of delivery.

• Exchanges must be for an item of the same value as your original purchase.

• If your desired item is out of stock, you may choose another product of equal value.

• Customers are responsible for postage and packaging costs when sending items back for exchange.

• Please note: customers are responsible for all return postage and packaging costs.

 

How to Return or Exchange

When returning an item to us, please ensure you include:

• Your full name

• Your order number

Items returned without this information may experience processing delays.

Additional Information

• We cannot be held responsible for items lost in transit when being returned; we recommend using a tracked delivery service.

• Items must be returned in their original condition and packaging.

• This policy does not affect your statutory rights.